Top Three Skills:1. Avaya Communication Manager Administration
2. CS1000 hands on experience (Nortel Blue)
3. Nortel maintenance experience
Job Description: This person will support the West region hospitals which include hospitals in Lafayette, Crawfordsville and Rensselaer. They will work directly with their onsite IT group. They will do administration, maintenance and MACs. At some point, the hospitals will upgrade their phone systems from Nortel Blue (CS1000) so this person will have a large role in that project.
TEKsystems is looking for an individual with a technical background in the Avaya voice portfolio. This individual should be a self-starter, very organized, able to interact with technical and non-technical customers, delivering exceptional customer service. Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and internal personnel. The successful candidate works within a team environment to maintain and troubleshoot Avaya CM and CS1000 voice equipment in a healthcare environment.
* Knowledge of Avaya Communication Manager
* Knowledge of Avaya CS1000
* Knowledge of Avaya Session Manager
* Knowledge of VoIP (H.323 and SIP) and TDM
* Knowledge of Avaya voice messaging systems
* Knowledge of typical cabling and punch down procedures
* Excellent problem solver with strong trouble shooting skills
* Communication and documentation skills- clearly define/interpret and communicate resolution to internal and external resources
* Ability to work with minimal supervision and assist with day to day PBX maintenance and project implementation.
* Flexibility in work schedule to accommodate after hours Installation/Service and rotational on-call
This position is needed to supplement the existing Northern Indiana Voice team, providing relief for vacations and training. Additionally, this position will supplement the project implementation team, providing a lower cost resource for less technically demanding tasks. Finally, the identified candidate has working knowledge of the Avaya IP Office platform and we will leverage those skills and train this individual to become an expert in the Aura system with the goal of being prepared for the retirement of several more senior resources over the next few years.
Work Environment: This person will support hospitals so they will be working with doctors, nurses and administrative employees. They will commute to each hospital. Mileage will be covered.
Once full time, the individual will continue to be paid hourly instead of a salary.
While on contract, the consultant will be reimbursed mileage at $0.51 a mile.
Interview Information: One personal interview
Business Challenge: Our client is increasing their support for Franciscan to 120 hours a week from 40 hours a week.
Once full time, the employee will be provided a company vehicle. This is a growing company that supports many healthcare and government entities around the world. They provide training directly from the manufacturer (Avaya).
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
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TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.