Network Engineer II
Raleigh, NC 27612
January 31, 2017
Position Type:
Full Time, Contract
Information Technology
Incident Management 1. Provide Network Incident Management via an on-call rotation for incident tickets with a primary focus on service restoration. 2. Performs in-depth complex protocol analysis (IP, TCP, HTML, BGP, OSPF, EIGRP, Etc.), collaborates with other infrastructure and application teams to identify root cause impacts. Problem Management 1. Responsible for monitoring and initial review, assessment, classification of Problem ticketing queue using ServiceNow. Ensure problem owner is assigned. Review Problem records to see if similar problems are on record. 2. Work with vendor, peer groups, and team members as needed for investigation to identify root cause. Log and document discovery details, results and information that support findings of root cause. Identify risk scope and impact. 3. Proactively review incidents, changes, and configuration tickets to identify higher level anomalies or patterns that need focus and remediation to reduce incidents and improve network service levels. (ie recurring incidents) 4. Ensure Problem process has the ability to interact with other processes such as: Incident, Change, Configuration, Capacity, Availability, Security, and Service Level management. Change Management 1. Reviews changings to the production network environments to ensure defined standards and quality of work are being met and are operationally acceptable and supportable. 2. Validates all operational documentation is updated, configuration items are present in network management tools, impact statements are accurate, change is occurring during approved times frames for the business. 3. Provides feedback on changes reviewed in the weekly team change advisory board meeting. Network Transition & Operational Readiness 1. Contributes in the development, review, execution, and governance of process and procedures to ensure seamless service transition of new deployments so to confirm full operational compliance and readiness; including review of support documentation and test plans/results. 2. Validates all reporting and monitoring is in place; new devices have been fully certified in all network management tooling.


Competencies To perform the job successfully, an individual should demonstrate the following competencies: 1. Strong carrier management and WAN troubleshooting experience 2. 6+ years' experience with telecommunications infrastructure, technologies and services (LAN, WAN, Voice, and Security). 3. Ability to identify and resolve issues in a timely manner; gather and evaluate data effectively; demonstrate superior attention to detail. 4. Strong communication skills; speaks clearly and persuasively in positive or negative situations; demonstrate group presentation skills; actively participates in meetings. Writes clearly and informatively; present numerical data clearly and effectively; able to read and interpret complex written information. 5. Quality-focused; looks for ways to improve processes and promote quality in the products and services provided; demonstrate accuracy and thoroughness in all areas of responsibility. General Knowledge and Technical Skills: Technical certifications, strong knowledge and experience of the following network, voice and security technologies, protocols and services: 1. Advance knowledge of TCP/IP, EIGRP, MPLS, OSPF, BGP, SNMP, SMTP, and other networking protocols. 2. Strong knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point, OCx, DS3, E/T1s Required Education and Experience 1. Bachelor's Degree in Computer Science, Electrical Engineering, Telecommunications, Information Systems, or other related field. Or equivalent work experience. 2. Relevant industry certifications are a plus. 3. A solid understanding of complex global networks: WAN, LAN, Data Center network architecture. 4. Experience working in a global operational network team is strongly desired. 5. Posses a solid understanding of the technologies, communications protocols, OSI Model. 6. Experience supporting large scale Enterprise LAN/WAN infrastructures using Cisco hardware.

With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.

Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)

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