Network Security Advisor - SecureWorks

Network Security Advisor - SecureWorks SecureWorks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyberattacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analyzing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat. In short, we give our clients an early warning capability. SecureWorks was founded in 1999 and headquartered in Atlanta, Ga., with offices in all the major security markets around the globe. We have more than 2,000 team members, and partner with more than 4,200 clients in 59 countries to keep the bad guys out of their networks. We’ve been consistently recognized by industry analysts, readers’ polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide. Role Overview In this position the Network Security Advisor tracks and owns project based assignments and provides guidance and mentorship to his/her peers in the management and monitoring of any security device within SecureWorks’ Managed Security Services. This individual must demonstrate exceptional attention to detail as well as excellent analytical and troubleshooting skills. It is a requirement to be able to quickly and efficiently coach individuals enabling them to resolve client issues while maintaining high levels of satisfaction. In addition to providing support to external clients as required, it is imperative that support for internal colleagues is provided as well to include, but not be limited to, supporting escalated ticket based work, providing training on various security devices, and creating device support and troubleshooting documentation. Role Responsibilities -Responsible for monitoring inbound and outbound calls from/to technical clients mentoring Security Operations personnel on how to best handle an interaction with a client -Performing ticket audits on a regular basis targeting appropriate format, content, etc. ensuring that the client experience is as consistent as possible -Ability to work in fast paced, multi-tasking operations environment -Define and document security operational procedures as required based on findings gathered during phone call monitoring and ticket auditing processes -Work within a 7x24 shift-scheduled security operations environment -Oversees the work of North America consulting teams directly and through North America managers -Coordinate and deliver internal training to any SecureWorks MSS personnel that requires it -Take ownership of complex issues and work to resolution -Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned. Requirements -8-10 years of relevant experience or equivalent combination of education and work experience: undergraduate degree and 4-6 years of relevant experience, graduate degree and 2-4 years of relevant experience -3 years of experience with Firewall technology such as CheckPoint, Cisco, Juniper, or Imperva -Excellent business management with proven ability to effectively direct the organization’s strategic and tactical practice and operations to maximize revenues, profits, and customer satisfaction -SANS/GIAC Certifications (GCFW, GCIA, and GCIH) a significant plus -Proven ability to execute human resource functions and staffing capability across wide geographic and concurrent custom project range. -Must possess current certifications for enterprise level security platforms such as CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW -Intermediate to advanced level of Linux experience including system administration and CLI -Generally familiar with basic scripting/programming: Examples such as: PERL, BASH, MySQL Preferences -Proven ability to independently support and manage client Firewalls, Intrusion Detection security devices , and other security related platforms -Dedication to client service and passion for learning and security -Intermediate level of networking expertise and understanding of advanced routing principles, networking fundamentals, and well known protocols/services including GRE, BGP, and OSPF, ARP/NAT, and command line interfaces -Attention to detail with excellent writing abilities -Ability to work well with people in all aspects of coaching/mentorship -Must be able to communicate technical details in a clear and understandable manner -Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues Location Providence, RI or Atlanta, GA SecureWorks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: SecureWorks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SecureWorks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SecureWorks will not tolerate discrimination or harassment based on any of these characteristics. SecureWorks encourages applicants of all ages. **Job:** **Network Security - Infrastructure Design and Management* **Organization:** **Security Solutions* **Title:** *Network Security Advisor - SecureWorks* **Location:** *RI-Providence* **Requisition ID:** *160012ZC*

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