Network/Telecom Systems Analyst 4-IT
Location:
Colorado Springs , Colorado
Posted:
February 08, 2017
Reference:
170003PF
Oracle's Global IT Team - Call Center Solutions Support

Sr Senior Systems Analyst - Remote Support Role - Anywhere, USA

* • • 10 years of work experience with Genesys contact center solutions
• Genesys experience should include architecting Genesys software to solve complex contact center problems, with a focus on platform infrastructure
• A solid understanding and experience with what it takes to create a system with five nines of availability. This understanding should include not only the solution software architecture but also the methods needed to maintain the system while still providing uninterrupted services.
• Experience with integration of Genesys solutions with existing corporate backend solutions in a secure manner.
• Ability to mentor a team with less Genesys experience and help the overall team grow in terms of Genesys knowledge. years of work experience with Genesys contact center solutions
• Genesys experience should include architecting Genesys software solutions to solve complex contact center problems, with a focus on platform infrastructure
• A solid understanding and experience with what it takes to create a system with five nines of availability. This understanding should include not only the solution software architecture but also the methods needed to maintain the system while still providing uninterrupted services.
• Experience with integration of Genesys solutions with existing corporate backend solutions in a secure manner.
• Ability to mentor a team with less Genesys experience and help the overall team grow in terms of Genesys knowledge.
Qualifications:
As part of the Network Services team within Oracle*s Global Information Technology organization, you will be responsible for the delivery of IT services to Oracle*s businesses worldwide, these services include the management and delivery of network infrastructure.

Maintain (and monitor) records of equipment failure and liaise with engineers and suppliers as necessary - and recommend / implement changes to procedures and practices. Escalate client problems according to established procedures but exercising judgment in the process. Manage the network using network management tools, analyze network performance and recommend / implement network enhancements. Analyze network performance to ensure adequate bandwidth for business needs - and implement changes as appropriate. Working closely with 'global' network team / development recommend enhancements to the network infrastructure, and enhance proactive network management tool set. Troubleshoot network problems on the campus network, remote locations and the Irish wide area network though to resolution exercising independent judgment and creativity. Perform Project Engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in a timely fashion. Provide technical and product leadership to management and contribute to Global IT policy. Provide on-call support services as needed and lead others in complex situations.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience and degree/diploma in computer science or IT discipline.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

A little about us:
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

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