Network Support Engineer
Houston , Texas
January 06, 2017
We are looking for a Network Support Engineer. This role is responsible for ongoing support of all network infrastructure including routers, firewalls, load-balancers, switches, and any other related network infrastructure.

This is a shift-based position for a 24/7/365 department; shifts may include night, weekend and holiday work.

  • Receive escalations from the Network Operations Center for issues as they arise.
  • Provide support to sales and support for customer-related network issues (both pre and post sales).
  • Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement.
  • Troubleshoot and resolve network issues as they arise.
  • Engage with Technical Account Managers to represent the networking department in discussions with VIP customers.
  • Create diagrams and other documentation of live network environments for internal and customer use.


A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.

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