Network Technical Support Specialist
Location:
Richardson , Texas
Posted:
November 05, 2016
Reference:
04010-9500239416
Looking for a Network Technical Support Specialist! Network Technical Support Specialist Responsibilities: Troubleshoot network/internet connectivity issues Setting up private LAN's for conferences at hotel Switch Troubleshooting Troubleshoot TV signaling issues Network Technical Support Qualifications: o Technical helpdesk/call center experience preferred. o Excellent verbal and written communication skills. Patient, courteous and friendly phone demeanor. o Customer service oriented. Strong interpersonal skills. Ability to multi-task. o Knowledge and experience with basic computer networking concepts and fundamentals. · Provide attentive, patient, dedicated, and innovative tier 1 technical support to customers via phone, email and remote management software. · Raise issues of concern and/or problems to the attention of a Tier 2 Call Center Representative or Tier 1 Shift Lead. · Log and track calls and maintain history records and related problem knowledgebase documentation within help desk management systems. · Proactively notify and work with customers when monitored issues are detected. · Retrieve, review, verify, collect, record, or update customer contact information and data If interested, please email an updated resume to Melissa.trevino@rht.com

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

Know someone who would be interested in this job? Share it with your network.