New Business Specialist - Brighthouse Financial

  • Company: MetLife
  • Location: Charlotte, North Carolina
  • Posted: January 13, 2017
  • Reference ID: 37882-en_US

Job Location: United States : North Carolina : Charlotte  

In January 2016, MetLife announced a plan to pursue the separation of a substantial portion of its U.S. Retail segment. Once separated, the new business will be called Brighthouse Financial.

Brighthouse Financial will serve customers the way they want, need and deserve. It will focus on eliminating the complexity, confusion and cost that can get in the way of many Americans who are seeking financial security. We will bring products to the market that add value to our customers’ lives, and will be guided by a common set of values that focus on the customer and drive accountability.

Brighthouse Financial is seeking high-performing team members who are passionate about the company’s mission.  We are laser-focused on adding value to our customers and minimizing complexity in every decision and action. We are building high performing teams who set the bar high and hold each other accountable.


The Life New Business Specialist III performs duties related to the processing of applications for individual life insurance policies. Additionally, they will serve as the primary customer service representative to sales agents, producers and underwriters throughout the process.


  • Reviews and processes applications; prepares files for review by underwriters; uploads and updates data; provides general clerical and administrative support.
  • Builds and maintains relationships with independent brokers, acting as the primary customer interface for problem resolution and consistent service.
  • Reviews complex, high profile, or special case applications for accuracy and completeness; reviews cases which are exceptions to standard policies and procedures, and determines new methods of processing.
  • Answers questions to ensure that all supporting forms and underwriting requirements are complete with proper signatures.
  • Orders and traces missing underwriting requirements including attending physician statements, medical test results, customer reports, etc.



  • 5+ years of relevant business experience in the financial services industry
  • Working knowledge of application forms, procedures and workflow governing the processing of new business
  • High School Diploma required; Bachelor’s degree  or equivalent work experience preferred
  • Communicates effectively, focuses on customers, problem resolution skills, organizational skills, keyboarding skills, demonstrates technical and functional expertise, detail oriented, promotes key values, and uses sound business judgment


US Retail





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 37882 

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