New Grad (Undergrad) - Associate Implementation Analyst

  • Company: Visa
  • Posted: April 15, 2017
  • Reference ID: 103139272
Company Description
Common Purpose, Uncommon Opportunity . Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere . This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Team Description

The Client Support Services team's purpose is to increase the performance of our clients - Financial Institutions, Merchants, Processors and Consumers. The CSS team accomplishes this by providing industry-leading operational support and finding ways for our B2B clients to grow revenue, reduce cost and improve customer experience - while delighting their consumers. We also have a responsibility for small business and consumers, particularly in the contact centers, where every interaction is an opportunity to advance Visa's brand.

Job Description
We are looking for new grad to join our Client Support Services organization as an Associate Implementation Analyst. Some j ob duties and past projects have included:
  • Manage implementation and onboarding activities for digital initiatives for Visa client institutions and processors using project management best practices and skills to ensure client and internal expectations are exceeded
  • Translating Client Service and Implementation metrics into actionable data points for the client facing teams
  • Analyzing internal tools, metrics, and procedures to develop a plan to support client satisfaction efforts
  • Examining Client Support Indicators such as client inquiries and project requests to effectively identify trends and business priorities
  • Responding to routine operational service and support inquiries for Visa client institutions
  • Providing information and direction for customers regarding processing services, billing, User ID and BIN maintenance and general transaction data
  • Performing transaction and process research to analyst potential technical or operations problems or issues

So what are we looking for in an Associate Implementation Analyst New Grad?
  • Students graduating December 2016 or Spring 2017
  • Pursuing a Bachelor's degree in Business Administration, Information Management, Information Systems, or a related field
  • Proficiency in MS Office Suite
  • Strong ability to collaborate with exceptional interpersonal skills
  • Highly driven and resourceful
  • Project management experience with excellent attention to detail
  • Strong writing and/or quantitative skills
  • Excellent combination of analytical and interpersonal skills
  • Ability to comprehend and translate complex technical issues and apply to business solutions
  • Except in exceptional circumstances, undergraduate candidates who will require sponsorship for employment visa status now or in the future will not be considered for this position

Additional Information

"Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code."

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