Please email me at Austin.email@example.com
Robert Half Technology is searching for Tier I and III NOC Specialists for a well-respected Client of ours on the North end of Austin, TX. We are looking for motivated individuals who are determined to get into a great Network Support Role and look to grow within the company.
Ideal Activation Specialists will have experience in the following: Fortinet and Cisco, JNCIA or CCNA or equivalent industry experience, supporting routers, switches and phone platforms, experience with shift work 24/7/365, Intermediate understanding of IP and/or Optical networks.
What to expect: •Must be adaptable and flexible in dealing with a variety of people • Efficiently and accurately manages any assigned trouble tickets and/or projects to resolution • Escalate for higher level support to Tier II and management • Repair voice and data services on the network • Provides accurate and consistent customer communication at established intervals using phone, email and ticketing notes • Operate in multiple systems and databases as required • Works with internal peer teams to assist with customer trouble resolution • Proactive learning of core network and customer services •Perform pro-active monitoring of the core and edge network using various NMS tools
If you are interested in taking on a great opportunity as NOC Specialist for a company with plenty of upward mobility, please contact me today at 512-477-3389 or reach me via email at Austin.firstname.lastname@example.org