Non-Qualified Plan Operations Processor
Scranton , Pennsylvania
October 18, 2017
NQ 0000A
The Non-Qualified Plan (NQ) Operations Processor at Prudential Retirement is an integral member of our Operations team. This role is responsible for performing a variety of transactions while applying specialized plan processes and achieving very specific productivity/ quality standards. Our Processors must work cohesively as a team to meet established Service Level for customers. This is a great opportunity for an individual who enjoys working in a structured, process driven environment and looks to embrace change and adapt/flex as needed. The Processor will coordinate with direct team members as well as other internal Prudential teams to request information needed to complete assigned task(s). The Processor will be responsible for utilizing internal resources to identify and apply procedural requirements to transactions. The Processor will be responsible for multi-tasking in a highly-organized fashion to work through and revisit tasks when required information is obtained. Daily, processors use a PC based internal workflow system while working with multiple applications and monitors to perform daily job functions.

  • College Degree or equivalent work experience required
  • Minimum Intermediate Level Microsoft Excel Skill Set Required
  • Transaction processing experience in a fast paced financial environment strongly preferred
  • Must possess a desire and ability to gain understanding of retirement industry product and service knowledge and the impact to plan participation and application to daily transactions
  • Proven experience exhibiting exceptional organizational, follow-through, and multi-tasking skills is required
  • Experience working in an environment where use of PC was required at least 50% of time worked. Experience maneuvering between screens/systems is also required
  • Advanced alpha/numeric data entry skills required with proven track record of accuracy and meeting high productivity standards
  • Strong interpersonal skills and ability to partner with others required in order to work in cohesive team and contribute to an inclusive and positive work environment
  • Proven problem solving and customer focus
  • Strong Written/Oral Communication skills required
  • Ability to work additional hours as required to meet work volume goals
  • Must embrace responsibility for identification and implementation of process efficiencies
  • May be required to assist other teams within Prudential Operations as needed
  • Additional responsibilities may be assigned based on business need
  • Understanding of Retirement Plan Structure, rules or regulations is a plus

A little about us:
Prudential was founded on the belief that being financially prepared is a right, not a privilege.

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