Do you want to directly review and approve the largest, most complex and high-risk engagements and support contracts? Do you want to manage a Services Practice and lead a team of managers delivering to Microsoft’s most valued customers? Do you like ensuring that customer expectations are clear, captured and delivered on, and support the team in meeting / exceeding them? Do you enjoy providing feedback on management competencies and coach managers on improving team effectiveness, quality, timeliness and cost-effectiveness of customer and internal deliverables? Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies.
We are a global team of exceptional people who deliver world class services with our partners, earning customer confidence, trust, and loyalty by improving the overall customer and partner experience, and serving as the customer advocates within Microsoft for driving customer-centric product improvement.
The Services Practice Leader is responsible for leading a Services organization of service professionals toward profitable and sustained high-quality delivery of services to customers; Leads and directs the consulting and support organization in the successful supply and delivery of a Services Practice (Account, Territory, Service Line or Capability); Focuses organization’s priorities on Delivery Management including group and team management, resource and bench management, deal structure and profitable delivery supervision, customer and partner satisfaction; Manager of Delivery Management Managers, Account Delivery Leads, Technical Delivery Managers, Consultants and Architects
Location: North Central US Geography
10+ years experience in an enterprise services business
5+ year of people management skills
BS/BA or MBA degree.
Competency in Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Developing People, Enabling Change, Optimizing Resources & Budgets, Setting Goals & Expectations.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org.
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