With more than 110 sites across Central Texas, St. David's HealthCare includes seven of the area's leading hospitals and is one of the largest health systems in Texas. The organization was recognized with a Malcolm Baldrige National Quality Award-the nation's highest presidential honor for performance excellence-in 2014. St. David's HealthCare is the third-largest private employer in the Austin area, with more than 9,000 employees. Job Summary
The Care Assure Nurse Navigator is responsible for cardiac programs and resources that support the navigation of patients through complex healthcare environments for the optimization of care and outcomes. S/he facilitates patient follow-up through coaching, information transfer, and communication in order to improve continuity of care, enhance the medical management of complex disease, and streamline the intervention process.The incumbent guides patients through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes. Serves as a point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing clinical and supportive care services. Duties
Qualifications: EDUCATION AND EXPERIENCE
- Reviews patient case lists generated by technology-enabled data triggers to identify patients that could benefit from intervention
- Communicates with physicians (in the hospital and in the community) about patients' potential for referral / follow-up treatment
- Provides feedback to leadership in regards to target population in order to enhance care coordination and patient satisfaction.
- Schedules follow-up appointments and provide information and reminders to patients & physician offices
- Tracks outcomes of referrals and treatments
- Maintains detailed records to measure effectiveness of program and suggest ways to improve throughout the process
- Works with physicians and program leadership on a daily basis
- Engages providers and patients in a program that will improve outcomes and the efficiency of medical care
- Performs position specific job functions at an acceptable level.
- Reviews clinical progress of patients and coordinates communications to referring, consulting, and primary care physicians.
- Plan, organize and provide direct care to the patient, as appropriate, if called upon to do so.
- Facilitates the development of a patient specific teaching plan.
- Reviews medications /educates patient as needed, Initiates communication regarding dashboard triggers with care team.
- Facilitates ongoing performance improvement activities related to the target population and involving all levels of staff
- Educates patient and families regarding planned procedures, medications and treatments.
- Evaluate clinical educational need of staff related to target population and facilitates collaboration with clinical care givers.
- Makes appropriate referrals as noted by the physician.
- Coordinates information among referring, primary care and consulting physicians and ancillary departments.
- Answers patient/family phone calls, fields' questions appropriately.
- Participates in creating an environment that implements the mission, vision and values of the organization.
- Encourages collegiality and collaboration when integrating pilot services with other departments.
- Evaluates and provides input regarding the utilization of resources to meet the needs of the target population.
- Plan and delivers weekly status updates.
- Reviews pertinent clinical detail including diagnostic imaging studies, lab values and notifies MD as appropriate for abnormal findings.
Bachelor's Degree in Nursing with graduation from an accredited school of nursing required. Will consider candidate with BSN within 6-9 months of hire or currently in school pursing BSN. Minimum 3-5 years Cardiology experience strongly preferred. Knowledge and application of pertinent computer programs and imaging software (I.E. Merge, Epiphany, PACS, etc.) Preferred:
Masters Knowledge, Skills and Abilities
- Critical thinking, service excellence and good interpersonal communications skills, ability to read/comprehend written instructions, ability to follow verbal instructions
- PC Skills/Proficient in Microsoft Office, Excel, Word, ect.
- Organization - proactively prioritizes needs and effectively manages resources; possesses excellent organizational skills.
- Communication - communicates clearly and concisely.
- Judgment - Makes decisions based upon job knowledge and experience. Seeks advice where applicable. Judgment sensible and reliable.
- Customer Orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting or exceeding expectations.
- Interpersonal Skills - able to work effectively with other employees, patients and external parties
- PC Skills - demonstrates proficiency in Microsoft Office, and can skillfully navigate email and successfully use the internet
- Policies and Procedures - articulates knowledge and understanding of organizational policies, procedures and systems.
- Basic Skills - able to perform mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately