Office Claims Representative- Auto
Olathe , Kansas
November 21, 2017
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Farmers is looking for our next generation of leaders! If you’re looking for a company that offers stability, growth potential, and a strong emphasis on our values of integrity, respect, courage, achievement, curiosity and action, then apply today to find out how you can become a dynamic part the Farmers team!

We are looking for results-driven, customer service focused individuals to build a rewarding long-term career with us as an: Office Claims Adjuster! Starting pay is $21.84 per hour.

This is an entry-level Claims Adjuster position, which is responsible for confirming coverages, completing a liability investigation in order to determine the party at fault, negotiate settlement values and pay claims as quickly as possible. The environment is an extremely fast-paced, continuously changing and highly production- based where managing an inventory of claims is critical. Along with managing an inventory, which can be high at times (due to the seasonal nature of claims), you will be responsible for making decisions regarding the claim through investigation and problem solving. The ability to problem solve, multi-task, and navigate quickly through multiple systems is crucial to the success of this role.

This is an extremely important position as you will be working directly with our customers who may have been involved in an accident with their personal automobiles. Our customers expect to discuss their claim with someone who will not only handle it knowledgeably, effectively, and efficiently; but also someone who genuinely cares about them and what they are going through. The ability to clearly communicate with the customer as well as having compassion is essential to the success of our business.

Check out a day in the life:

Education Requirements: Four-year college degree

Schedule: Monday through Friday, must be able to work until 6:00 PM for the first year of employment.

Here are just some of the benefits we offer:

· Entry level claims position – no experience is required
· 100% Paid Training
· 401K with Company Match up to 6%
· Tuition assistance
· Medical, dental, vision, and life insurance
· Company paid Short-term Disability
· Tremendous opportunity for growth and upward mobility
· Performance is rewarded – you drive your own success
· On-site amenities including: fitness center/shower, Walking trails in and outside, Game rooms, Learning Center, Food vendors, Employee Credit Union/ATM, and more
· Company Store (stamps, DVD rentals, gift cards, and more)
· State-of-the-Art Facility
· Business Casual Dress Code (including jeans)
· Community Involvement (i.e. Corporate Challenge, March of Dimes and United Way)

Job Summary

Investigates, determines responsibility, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required.

Essential Job Functions

Conducts office investigation on assigned cases, confirms coverage, determines responsibility, establishes damages, reports status, and negotiates settlement (has authority to make payment of assigned claims within prescribed limits). Adjusts all types of claims. Reviews documentation on damaged property and vehicles, and determines claims related damage. Reviews and adjusts estimates provided on the cost of repair or replacement of damaged or stolen property and vehicles. May create damage estimate to establish the claim payment. Determines and reports on subrogation potential. Refers potential salvage vehicles, personal property, and miscellaneous salvage recovery to the Salvage COE. Reports theft, fraud, and arson losses as required to federal, state and industry agencies. Performs most duties on an individual basis, and work has a direct bearing on Management results. Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times. Telephone and electronic communications are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.

Physical Actions

Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)

Physical Environment

Required job duties are normally performed in a climate-controlled office environment.

Education Requirements Four-year college degree required.

Experience Requirements

Successful completion of the Office Claims Representative Certification process required, including all prerequisites and exams. External candidates have 6 months from the date of hire to complete the process.

Special Skill Requirement

Communication, Personal Computer skills, Literate, Bondable

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

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