Office Service Manager-Fac

  • Company: Oracle
  • Posted: December 09, 2016
  • Reference ID: 16001CFS
Responsible for managing customer service and business support group within Real Estate organization. Oversees Real Estate and Facilities Hotline, Oracle Information Coordinators (receptionists), Oracle Call Center, and Managed (High-End) Conference Rooms at Redwood Shores headquarters. Ensures timely processing of customer inquiries/requests for general Oracle business and specific Real Estate and Facilities operations. Interacts with critical customers and senior management. Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; managing system and process improvement and quality assurance programs. Prepares and presents operational performance reports by collecting, analyzing, and summarizing data and trends. Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Responsible for managing all Oracle share locations. Performs lease administration; working closely with Real Estate Finance and outside legal counsel. Negotiates space, prepares funding approval, and facilitate personnel moves into executive suites or business centers.

You will interface with other Oracle managers, staff, and external customers/vendors overseeing lease negotiation, lease terms, rent commencement, capture and processing of monthly expenses. Maintain lease documentation and coordinate multi-site moves. Responsible for space management, rent checks, variable payments, PO management, funding approvals, and overall site expenses. Function as team lead regarding property manager enhancement requests.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Excellent communication skills. Familiarity with email and MS Office applications is essential. Willing to function as after hours contact for facilities emergencies and be accessible via phone or pager. 8 years prior facilities management or assistant property management experience. and BA/BS degree or equivalent.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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