Office Manager - Stamford, CT $40K-$50K Base / Full Benefits Our client is a growingChicagobased company with offices across theUSas well as internationally. Starting out in 1998 they have grown into an industry leader in the legal process outsourcing market, serving law firms and corporations across the globe. Due to continued growth they have an immediate opening within a 100+ year old regional law firm. A successful Office (Site) Manager will: Client Relations Monthly Management Report Compilation & Review Attend Monthly meeting with Client Assist with Annual End-User surveys Ensure conformance with Semi-Annual Client Survey Assist in preparation, presentation, and review of Annual Reports Continuously looking for opportunities to increase the efficiency Seek opportunities to increase our capabilities and make recommendations to the key contact Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client Recruit and interview potential candidates for available positions at the site Hire, train, manage and evaluate all personnel assigned to the site Conduct training and performance reviews with all site team members Schedule personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime Maintain all records and reports pertaining to production and volumes at the site Compiles and collects all information necessary to provide the client with monthly management reports Reviews the P&L for the site, responsible for managing overtime and other costs associated with their site Maintains a facility that is organized and meets tour quality standards at all times Requirements Associate Degree preferred 2+ years experience in a copy/mail service center environment or other service industry Previous management experience in a client service oriented field Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting Ability to learn skills quickly Flexibility in dealing with simultaneous projects Attention to detail Ability to function with a high level of patience, tact and diplomacy in handling any "complaint" situations To Apply - Please send a Word version of your resume to email@example.com. Once reviewed, our team will contact you regarding the next step. If your resume is not a strong match for this position we will build a profile for you and contact you regarding future openings that are a better match for your skills and experience. All the best, The Adecco Team
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