Onsite Sr. IT Technical Support Specialist
Draper , Utah
October 05, 2017

**Job Description:** This is a premier Onsite IT Technical Support Service role that is provided to Dell’s internal employee audience. It is equal parts technical support, superior customer service and relationship management. Technical support responsibilities includes deep troubleshooting knowledge of Windows computers, mobile devices, productivity applications such as Outlook, and support of network technology solutions. Proven Customer Service capabilities are required—100% ownership and timely resolution of all issues and requests, setting and meeting expectations in a demanding environment, availability and fluid collaboration with others in IT. Relationship Management is the ability to establish unquestionable trust through commitment and follow through that enables proactive opportunities to communicate IT service strategy and deliver services that will help the executives in their work.


+ 3-5 years of IT experience + Troubleshoot and repair MS Windows operating systems, software applications, and hardware + Ability to influence other to achieve results + Strong written and verbal communication + Ability to organize, lead, and manager projects and initiatives + Possesses strong product/technology/industry knowledge + Self-Motivated and independent + Ability to work in a high-pressure environment

**Principal Responsibilities**

+ Responsible for installation and maintenance of routine hardware/software systems and supporting large user groups. + Supports specific hardware/software applications. + Assists in selection and evaluation of hardware and software. + Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives. + Supports, maintains, and installs local area network server systems. + Impact is on multiple areas, functions or processes. + Responsible for multiple applications + Works on assignments where judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. + Regularly exercises discretion and independent judgment. + Installs and supports both hardware and software components for user group Performs preventive maintenance, test and repair of equipment + Evaluates system configuration and software to ensure effective use of hardware resources + Addresses and resolves hardware, software and customer issues + Engages users to determine their potential future business requirements + Provides positive customer experience with each customer interaction


+ Developing ability providing quality service to the user community and effectively manage their business needs. + Developing troubleshooting skills. + Intermediate understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment. + Applies developing knowledge of processes and resources required to perform analytical and technical tasks on PC systems, with knowledge of LAN server systems.

**EMC Values:**

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

**Critical Hiring Criteria:**

**Functional Area(s):** Information Technology **Business:** EMC Corporate **Business Unit:** 100 - EMC CORPORATE **Location:** US - Utah - Draper **AutoReqId:** 189782BR

A little about us:
Dell is a collective of customer-focused, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.

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