Identify, distinguish and analyze multiple components of a problem and then make conclusions using high-level quantitative skills to help drive projects and bring value to the Home Depot. Participate in driving operations processes for specific areas of responsibilities and complete project tasks as assigned by managers.
This Analyst in Home Services Operations will support new, evolving, and existing systems and tools that are used to run the business. Key customers include a large network of Home Depot Authorized Service Provider companies, the Services Field Team (regional managers and sales consultants), Services merchants, Services senior leadership, and store associates. Regular activities include partnering with IT to support and resolve production issues and problems, and identifying opportunities for improvement across the Services business. The Analyst will support multiple Services key technology products, manage the product backlog in partnership with IT, and champion improvements and innovation. The Analyst will oversee and contribute to Home Services’ transactional tools.
The Analyst is seen as a point person on the Services Systems/Technology team and leads by example for the other members of the team. Thinks proactively and drives improvements and enhancements throughout the technology/system infrastructure in the Services business.
Major Tasks, Responsibilities and Key Accountabilities
NATURE AND SCOPE
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Knowledge, Skills, Abilities and Competencies:
Strong quantitative skills such as statistics and data analysis