Operations Engineer
New York , New York
November 19, 2017

FreeWheel, a Comcast company, has superior end-to-end technology, premium marketplace, and best in market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including DIRECTV, Fox, NBC Universal, Turner Broadcasting System and Viacom in U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we enable our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. Headquartered in New York, with offices in San Francisco, London, and Beijing, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.

We're adding to our dynamic team of energetic and creative thinkers who enjoy coming to work every day because they get to do something great!

Comcast Advanced Advertising is hiring an Operations Engineer based in our New York office. This candidate will help administer the Global Network Operations Center (NOC) which monitors our mission critical line-of-business applications. Specifically, this candidate will be responsible for monitoring, troubleshooting, and acting as Point Of Communication for our real time Production alerts all while upholding our commitment to a high Service Level Objective (99.99% uptime). Aside from the technical aspect, we are looking for someone who can contribute to the overall success of the NOC team.


  • Responsible for properly managing all production infrastructure and application alerts
  • Troubleshoot issues and alerts, escalate when necessary
  • Develop and follow Standard Operation Procedure (SOP) documents
  • Track issues and drive to resolution
  • Hand-off report to next shift
  • Work with a globally distributed Operations team
  • Flexibility to work weekends, holidays, and some nights


  • Bachelor's Degree or equivalent experience
  • Relevant Network Operations Center/System-Admin experience is highly preferred
  • Experience with Linux, MYSQL, and scripting is preferred
  • Experience working with monitoring systems (Nagios, SCOM, Thruk, etc) a plus
  • Must be detailed oriented and be able to maintain and update relevant system and process documentation
  • He or she needs to be able to effectively communicate and collaborate with diverse, highly educated, and energetic colleagues, both client facing and interdepartmental

We appreciate and thank you in advance for your interest in our openings. At this time, only qualified candidates will be contacted. No phone calls or faxes, please. Direct applicants only, no third-party staffing inquiries.

Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast is an EOE/Veterans/Disabled/LGBT employer

A little about us:
Comcast brings together the best in media + technology. We drive innovation to create the world's best entertainment and online experiences.

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