Operations Manager
Location:
Monroeville , Pennsylvania
Posted:
February 03, 2017
Reference:
00001GU7
AmerisourceBergen has ongoing opportunities and needs for Operations Managers.

POSITION SUMMARY:


Under the general direction of a Senior Manager or Director, the Manager, Operations is responsible for the administration and management of an operational program. This includes managing a team of associates, recruiting & selecting talent, managing and driving performance, establishing performance goals and expectations, ensuring adherence to compliance requirements, client issue resolution, and the management of overall operations.

PRIMARY DUTIES AND RESPONSIBILITIES:
  • Ensure program is operating according to contractual obligation by providing day-to-day guidance to team members, monitoring compliance to program policies and procedures and turn-around times, and ensuring adherence to quality expectations
  • Develop and leverage incentive plans and engagement activities to drive performance and morale on the team
  • Conduct both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions.
  • Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance
  • Assess team members for potential, strengths and development needs and conduct career development discussions to grow the talent pipeline
  • Analyze quality and performance reports for trends, make process improvements, provide coaching or retraining where needed
  • Drive onboarding process for the team by monitoring staffing levels, posting roles, interviewing and selecting talent for the team
  • Translate and oversee organizational strategies for assigned goals
  • Design training for team; seek ways to improve training/onboarding process; develop tools & resources; identify mentors for new hires;
  • Investigate and partner with HR in the resolution of associate issues
  • Manage client relationship by proactively identifying program issues & making recommendations on potential solutions
  • Manage the resolution of client issues and ensure appropriate follow-up is done to manage client relationship; Deliver routine client reports;
  • May participate on client conference calls, attend client meetings, or quarterly business reviews,
  • Analyze quality, performance or other program reports for trends, make process improvements, and provide coaching where needed
  • May collaborate across various groups (i.e. IT, PMO, NBD) on program projects, new service line implementations, database updates, UAT
  • Manage & administer program policies & procedures
  • Disseminate information to the team through various channels: hold regular team meetings, draft written correspondence, etc.
  • Collaborate with Compliance team on program audits, address audits findings and implement corrective action
  • May require periodic travel to sites or client related meetings
  • Performs related duties as assigned

Qualifications:
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:


Requires broad training in fields such as business or healthcare administration, accountancy, sales, marketing, computer sciences, social work or other vocations generally obtained through completion of a four year bachelor's degree program or clinical studies such as nursing, pharmacy and other clinical roles. Normally requires a minimum of three (3) years of progressively related responsibility.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
  1. General knowledge of reimbursement and patient assistance programs, database elements and functionality; operational policies and processes, particularly distribution processes / interfaces is preferred
  2. Ability to evaluate issues, make decisions and recommend possible solutions
  3. Strong interpersonal and presentation skills
  4. Strong organizational skills; attention to detail
  5. Ability to communicate effectively both orally and in writing
  6. Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint)
  7. The ability to manage multiple tasks along a parallel process
  8. General understanding of health care payer research, healthcare policy and payer landscape preferred
  9. Ability to resolve associate issues effectively and efficiently

A little about us:
Where knowledge, reach and partnership shape healthcare delivery.

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