Operations Manager

  • Company: Cummins
  • Location: Springfield, Massachusetts
  • Posted: October 02, 2017
  • Reference ID: 170005VY
Manages the day-to-day operations at a defined location; responsible for all functions and financial metrics in a specific branch with multiple lines of business.
Responsible for all functions and financial metrics for the branch.
Provides input into the Annual Operating Plan; manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
Provides input into annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the branch.
Develops an understanding of Cummins' business in the region, globally, and across all business units.
Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
Manages customer service through Branch operations; implements and enforces use of defined service processes.
Manages warranty submission and rejection for the branch; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and manages process improvements within the branch.
Manages compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits.
Ensures that employees understand Cummins' culture of corporate responsibility.
Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for direct reports.
NA Education, Licenses, Certifications
College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
Six Sigma Green Belt certification required.
Significant relevant experience required, including managerial and budgetary experience.

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.

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