Adecco Medical & Science has a current opportunity for an Operations Manager for our human services client in Rochester, NY.
This direct-hire role is responsible for the daily operations (of an inbound call center), as well as promoting the image (marketing/public relations) of the center. Key skills/experience for this role include:
Strong emphasis on (clinical) customer care
Workflow and workforce management
Develop/Implement QA and SLA programs
Strong strategic, analytic (data), and leadership skills
Bachelor's degree (preferably in human services, marketing, or business administration)
2-4 years' in a call center environment (preferably in an operations or management role)
To be considered for this position, please use the "apply now" button to submit your resume. If you have questions about the position please contact Scott Shuman at or at email@example.com
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