Operations Manager, Johnson & Johnson Innovation JLABS @ NYC

  • Company: Johnson & Johnson
  • Location: New York, New York
  • Posted: March 01, 2017
  • Reference ID: 8159170214-en-us

Johnson & Johnson Innovation is recruiting an Operations Manager of Johnson & Johnson Innovation JLABS @ NYC.  The goal of Johnson & Johnson Innovation is to advance transformative healthcare solutions that improve the lives of people around the world and, in so doing, to deliver value to Johnson & Johnson (“J&J”).  JJI accomplishes this by catalyzing new science and technology through collaboration and exchange of ideas. This growing team is looking for a colleague inspired to help build and innovate new ways of fostering a productive life-science ecosystem.

JLABS (“JLABS”) is the external R&D engine of Johnson & Johnson, catalyzing a community of entrepreneurs in health, operating a network of life science incubators focusing and accelerating emerging through its development, and supporting the portfolio to successful partnering and funding.  


The Operations Manager is responsible for leading all aspects of the facility and overall site management for the JLABS facilities in New York City including accountability for regulatory compliance, security, budget development and management, customer relationship management and administration of agreements and amendments.  In addition, this role is responsible for providing leadership, setting expectations, and managing the supplier relationships that assist with daily operations.  Given this facility is a standalone operation, this individual is the senior and only J&J operations person in the area to manage this facility, both from a strategic operations and an emergency response perspective.  This position is on call 24/7.


The physical operation of the incubator facility is the most critical risk aspect of the JLABS Incubator business because of the Environmental Health and Safety, Intellectual Property and security risks involved in such an operation.  It is also of upmost importance to protecting the J&J brand given the scope of supporting up to 50 different legal entities on site.  Given the importance of the physical structure and the management of compliance to EH&S regulations and IP requirements, this role will deeply collaborate with internal Finance, Business Development, Marketing, Legal, EH&S, Facilities & Operations, Security, Risk Management and  the leadership team to continuously assess the operating and business model for JLABS and its resident licensees.  This role is expected to develop, recommend, and implement business model improvements that are correlated with facilities and operations.


The Operations Manager will implement the New York City operating model which includes onboarding activities (pre-move-in, move in), ongoing facilities/equipment/EH&S/security management, overall laboratory management and off-boarding activities for both JLABS and resident companies. 


S/he will develop and sustain business relationships with companies residing in JLABS including gaining and maintaining the respect of the scientific community and is responsible for customer relationship management and ensuring positive customer workplace experiences during their residence in JLABS. 


S/he will continuously solicit stakeholder feedback on the program and appropriately leverage the feedback to establish goals, direction, and a vision to improve or expand the program with a focus on cost savings and scalability. 


S/he will partner closely with multiple J&J teams, stakeholders, and suppliers to manage all facets of the service delivery model including but not limited to, day to day facility operations, strategic facility planning, compliance, facility & laboratory equipment maintenance and purchases, all soft services (mailroom, housekeeping, conference room management, shipping & receiving, etc.), security, IT services, and EH&S. 


This is accomplished through applying proven leadership abilities, experience, and knowledge while strictly adhering to regulatory/compliance procedures and JLABS business procedures and requirements.


The Operations Manager will develop and implement Standard Operating Procedures to facilitate execution of the Operational and Environmental, Health and Safety Management Plans. 


S/he will be responsible for the implementation of the Corporate Risk Mitigation Plan, which includes the coordination of periodic business audits and follow-up plans for corrective action and continuous improvement. 


S/he will select and provide clear direction for service providers on expectations, develop and implement clear & achievable service levels with remediation and escalation procedures for disputes and oversee all contractor delivered programs to ensure adherence to J&J standards and policies. 


S/he will be directly accountable for developing and managing the operational expense budget, driving cost reductions, cost efficiencies, and optimized contractor management.


S/he will serve as the senior operations leader onsite to manage emergency response to situations in the lab and to liaise with external stakeholders such as fire and police departments, regulatory agencies, etc. 


In this role, the Operations Manager will need to be trained in media relations in the event of an emergency.

Additional Responsibilities:

S/he is responsible for ensuring that suppliers and JLABS resident companies are in compliance with all Johnson & Johnson Innovation, JLABS policies and procedures and  contractor safety guidelines and partners with the New York Genome Center and New York State government, and J&J Facilities and EH&S Management to ensure JLABS and resident companies are in compliance with all local, state and federal regulations including FDA, EPA, OSHA, and DEA . S/he will provide leadership for internal and external inspections.

Principle Relationships:

Contacts Outside the Company: 

New York Genome Center and New York State government, J&J contract service providers, J&J Partners, JLABS resident companies, Landlord and regulatory agencies (where applicable).


Operations Leadership, R&D Liaisons, Business Development, Procurement, Finance, EHS, Engineering, Landlord, Maintenance, Security, Legal, and others as required.



The Operations Manager must possess a BS/BA –Business, Science, Engineering or related degree, with 8-10 years of combined experience in 2 or more areas in lab operations, scientific research, business development or facilities/general management.


S/he must possess demonstrated experience managing a life science or similar scientific research laboratory. 


S/he must possess demonstrated experience in managing supplier relationships and experience with strategic business development in a lab setting. 


S/he must possess demonstrated business acumen and a track record of success of working with senior leadership.


S/he must possess demonstrated experience developing, implementing Standard Operating Procedures, Guidelines and Policies.


S/he must possess demonstrated experience managing an Environmental Health and Safety Program.


S/he must have an understanding of strategic business development and strong communication skills, both written and oral. 


S/he must possess excellent contract management capabilities, negotiating skills with a broad understanding of facilities management and EH&S compliance requirements. 


S/he must possess a broad understanding of scientific research equipment. 


S/he must possess experience working in a Matrix environment with a demonstrated track record with change process improvement in a dynamic environment. 


S/he must possess expertise in contract management and customer relationship management.

This position is located in Soho, New York City and requires < 10% travel

BE VITAL in your career. Be seen for the talent you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies.  Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success.  We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential. 


Primary Location
United States-New York-New York
J&J Innovation LLC (6205)
Job Function
Operations (Generalist)
Requisition ID

Share this Job