Operations Processor 3

  • Company: Wells Fargo
  • Location: Raleigh, North Carolina
  • Posted: September 23, 2017
  • Reference ID: 5355718-1
Job Description

Our foundation for success can be summarized in three beliefs:

  • Our product is service.
  • Our value added is financial advice and guidance.
  • Our competitive advantage is our people. It all begins with outstanding talent.

In Consumer Lending, we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Join the #1 Overall Auto lender (Source: Autocount)

Our Dealer Services team supports one of the nation's leading auto lenders. The team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.

The Operations Processor 3 performs a variety of operational tasks for the most complex of processes & functions. Taking accountability from receipt of work, to resolution, and closure within designated deadlines and Service Level Agreements assigned. Tasks require coordination of information among various operational areas and customers. Uses multiple online systems.

Duties may include:

  • Data entry
  • Inbound Reinstatements/Redemptions call volume, team scheduling,
  • Resolves complex customer issues and handles Office of the President escalations
  • Provides resolution to representatives’ complex inquiries
  • Processing of Reinstatement/Redemption checks
  • Reinstatement/Redemption letter distribution
  • Month-end & ad hoc reporting
  • Key Performance Indicator evaluation (validation of Reinstatement/Redemption quote accuracy), and validation of work load
  • May assist with testing/implementation of new systems, processes, and procedures
  • May also assist with training and coaching of new and/or existing team members

Successful candidate must be flexible to work any shift Monday – Friday (7am-5pm), overtime and Saturdays. Hours are subject to change, based on business need.

Required Qualifications

  • 3+ years of operations experience

Desired Qualifications

  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to independently provide summary and recommendations on operational data
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Other Desired Qualifications
  • Strong research, problem solving, accuracy, analytical, organizational, and communication skills
  • Strong customer service skills and ability to work independently or guide a team
  • Ability to manage multiple priorities and to adjust workload accordingly while under pressure
  • Experience with coaching and training within a heavily regulated environment
  • Strong decision making ability while exercising judgment within applicable guidelines
  • Knowledge of Wells Fargo Dealer Services systems and processes
  • Previous auto/finance industry experience

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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