Operations Program Director
Location:
Fort Mill , South Carolina
Posted:
February 03, 2017
Reference:
00001HJC
Under the general direction of the General Manager or the Chief Operating Officer the Director is typically responsible for a strategic business unit or an entity within a strategic business unit. The Director may also head-up a functional area. This position works with senior management to help create and implement strategic goals that are designed to grow the business. The Director typically oversees a management staff and provides guidance on strategic and operational issues and/or client initiatives. The Director typically manages a budget and may help to develop new business to support budget projections. Business unit currently includes Commercial Copay and ACE Services Lines and over time will be expanded to include additional business.

Account Management
  1. Provides senior leadership on multiple client accounts or practice areas
  2. Responsible for strategic management
Team Management
  1. Creates mission and works with management team to ensure a clear understanding of team mission and goals
  2. Works with management team to help identify skills that are needed for projects or work activities and match skill requirements with talent
  3. Develops performance standards for management team and measures success against performance standards
Business Development
  1. Creates innovative business expansion and/or new services
  2. Responsible for lead proposal writing contracting client presentations and pricing
  3. Establishes goals for business unit growth
Technical Skills and Expertise
  1. Stays abreast of industry trends and important pending legislation impacting business
  2. May maintain specialize technical skills in a disease state hold expert medical knowledge on reimbursement strategies and/or possesses functional knowledge
  3. Identifies and collaborates with internal and external resources and experts
Training and Mentoring
  1. Develops succession plans for key management team members
  2. Recruits trains and develops senior leaders
  3. Provides leadership to team and participates as facilitator for learning programs
Financial Accountability
  1. Manages budget to include P&L responsibility
  2. Approves purchases contracting expenses and may manage vendor relationships
  3. Allocates human and financial resources as appropriate to ensure objectives are accomplished
  4. Searches and pursues revenue generation opportunities and effectively manages to ensure that new revenue is realized
  5. Trains managers on financial matters related to performing job responsibilities
Quality and Compliance
  1. Overall responsibility for timeliness accuracy and completeness of all services
  2. Identifies areas for risk
  3. Fosters proactive continued quality improvement
  4. Ensures and maintains highest integrity and honesty in all business activities
Organizational Leadership
  1. Responsible for corporate culture to include embracing and fostering company values
  2. Supports company programs and initiatives
  3. Represents the company to associates and the public
  4. Adheres to company policies and procedures
  5. Supports company practices

Qualifications:
Requires broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of seven (7) years of experience.' '
  1. General knowledge of reimbursement and patient assistance programs and database elements and functionality; operational policies and processes particularly distribution/interfaces
  2. Strong interpersonal skills
  3. Strong organizational skills; attention to detail
  4. Ability to proficiently use computer and standard office equipment
  5. Working knowledge of Microsoft Office
  6. The ability to manage multiple tasks along a parallel process
  7. Health care research and analysis skills sufficient to support payer research healthcare policy library and state management
  8. Ability to resolve associate issues effectively and efficiently
  9. Critical thinking skills
  10. Strong industry and company business knowledge

A little about us:
Where knowledge, reach and partnership shape healthcare delivery.

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