Operations Program Manager

Position Summary:
RxCrossroads Specialty Solutions, a division of Omnicare Inc., is a wholly owned subsidiary of the CVS Health Corporation, whom provides tailored services to the biotechnology and pharmaceutical industries. Its partner programs are customized to meet the unique needs of each individual brand through an integrated model that provides comprehensive patient services and enhances product access, affordability, and adherence. RxCrossroads is also the leading provider of logistics services for plasma and other complicated therapies as well as managing large levels of consigned pharmaceutical inventory used in its patient-specific free drug distribution pharmacy distribution program. For more information, visit rxcrossroads.com.

Job Summary:
The Program Manager will provide high quality customer service to patients, providers and pharmaceutical company representatives for high priced prescription drugs with reimbursement challenges. Also will be in regular contact with patients, physician offices, payers and pharmaceutical company representatives.

  • Develop and operationally manage Product Support Hotlines to conform to client contract and RxCrossroads policies and procedures.
  • Measure, monitor and report on KPI’s with client as well as internal standards.
  • Manage program to ensure profitability.
  • Develop and adhere to budgetary guidelines.
  • Develop and implement customized Standard Operating Procedures to accommodate the specific needs of specialty drugs.
  • Assist pharmaceutical sales representatives by providing statistics on drug sales.
  • Serves as a liaison among patients, physician offices, payers and pharmaceutical company representatives for specific drug programs.
  • Manage, recruit, train and develop program team members.

Required Qualifications:
Minimum 3 years of experience working for a healthcare insurance company, drug reimbursement area or a physician billing office.

Preferred Qualifications:
*Experience managing call center operations
*Lean Six Sigma
*Functional Information Systems Knowledge
*Project Management skills
*Mastery in Excel and PowerPoint

High School Diploma or equivalent required. Bachelor’s degree preferred.

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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