Operations Program Manager: Launch
Redmond , Washington
January 17, 2018
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Position Description:

The portfolio PM is responsible for business and field engagements and managing a portfolio of launches through define/design impacting optimization initiatives within Operations.

This role leads new process design focused on balancing cost reduction with improving quality and speed and through a mix of Subject Matter Expertise on the business, systems and processes coupled with strong process methodology expertise. The role will drive optimal process design from concept to deployment, through to monitoring process performance in the “live” environment, identifying waste and continuous improvement opportunities. The role will also provide an optimization and improvement capability across Operations owning, driving and delivering tangible cost reduction, increased velocity, resulting in quality Customer and Partner Experience (CPE) benefits. Strong cross team collaboration is required across a broad range of teams from Operations, Product Marketing Groups, Policy, Engineering and Finance with an ability to effectively influence decisions, direction and outcomes.

Here is your profile: you have deep passion for excellence in design and quality execution. Your heart skips a beat when a big, hairy problem is put in front of you because you are so excited: you can’t wait to solve it. You see opportunities when others see failures. You are a great communicator and are comfortable in your own skin. You value diversity and are a generous listener. You are a process professional with design with quality in your DNA. You are a meticulous process designer, knowing how to instrument processes and ensure quality in design before even getting to launch. You are a rigorous project manager and take pride in delivering solid, clean, projects. You troll for risks and mitigate them like a super-hero…and, you have a sense of humor!


The Operations PM will have accountabilities including but not limited to the following:

• Creates and maintains Portfolio artifacts as defined in the
Define and Design phases of Microsoft Operations delivery life-
• Accountable for the delivery of technical and business process
design and roadmaps
• Accountable for the required criteria and content for portfolio
prioritization and approval to manage launches through Define,
Design to Plan stage
• Accountable for sign-off of Build to Deploy transition to ensure
alignment to portfolio
• Accountable for delivery of ODLC artifacts & stage gate criteria
for Define and Design stages
• Contribute to the movement of approved projects through the
• Provides input on portfolio decision making and prioritization
communications as part of the defined Portfolio ROB
• Participate and facilitate in cross GTM portfolio discussions
• Participate and facilitate in the Business Portfolio ROB

Ideal Candidate Attributes:

The successful candidate will have demonstrated capability in all of the following:

• Strong capacity for leading change, dealing with ambiguity and
providing creative solutions.
• Able to work effectively with all levels of internal and external
personnel to drive for results and solve problems.
• Excellent interpersonal, communication and presentation skills
with a preference for journalistic/editorial experience. Must be
able to relate and communicate effectively at different levels,
across different cultures.
• Ability to identify and implement industry best practices to
improve existing processes; demonstrable achievement within
a results-driven, highly ambiguous and dynamic environment.
• Demonstrated excellence in thought leadership and execution
management; conflict/negotiation management; independent,
flexible and proactive in your approach.

Basic Qualifications:

• 5 years of Operations experience

Preferred Qualifications:

• Bachelor’s degree

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com.

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