As an Operations Strategy Senior Advisor, you will act as an internal consultant and lead PBM Operations performance and service improvement efforts by using superior analytical skills and logic to analyze business problems, develop solutions, present recommendations to senior leadership, and then ensure that approved proposals are implemented and yield promoted value. The Senior Advisor will drive a variety of benefits for PBM Operations, including improvements to service, quality, and efficiency.
*Independently design, construct, and execute complex analyses to meet business case requirements using data that will often be self-sourced through observations, tests, interviews, custom data pulls.
*Engage cross-functionally and cross-enterprise to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary.
*Develop artifacts such as process maps, control charts and plans to elicit action upon trend data
*Create presentations of complex project/portfolio subject matter to a level of understanding for executive leadership, sponsors, business partners, and down to the staff level
*Use a consultative approach across PBM Operations and other organizations as needed to define problems, lead process improvement efforts, and ultimately manage process change with business stakeholders to ensure our internal and external customer needs are being met
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