Operations Supervisor (Ft. Worth, TX)
Location:
Fort Worth , Texas
Posted:
January 12, 2017
Reference:
16009591-en-us

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.


We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.


As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.


Join our team of leaders to begin a rewarding career.



Position Description

 

 

Qualifications


Minimum Requirements


4+ years operational experience including 2+ years managerial experience

Critical Skills

  • 2 years Customer Service management experience
  • 2 years project management
  • 2 years coaching and development of a team of (10) or more individuals.
  • Experience writing processes, procedures, and guidelines for the team or department
  • Handles first level customer escalations and work towards resolution in a timely manner to make sure all customer issues are addressed in a professional manner and resolution is met within SLA.
  • Ensures that employee’s individual development plans are written, and that effective training, coaching and mentoring is provided to employees to carry out their responsibilities, maximize their potential and meet objectives while supporting them to advance in their career paths.
  • Conducts monthly one-on-one, team leads and team meetings with each team member to ensure policy and procedure understanding; and to provide regular, timely feedback to each employee on their performance.
  • Discuss disciplinary actions with low performers, provide the necessary coaching and resources to help them improve performance and help them apply corrective actions to meet or exceed job expectations.
  • Actively participates in the interviewing and hiring process, to result in the selection of the best qualified internal and external candidates consistent with our diversity.
  • Ensures all departmental goals are achieved on a daily, monthly and annual basis and all KPI’s are met or exceeded.
  • Ensures the development and implementation of process improvements that will allow us to achieve our business goals while at the same time meeting our employee and customer satisfaction goals.
 

Additional Knowledge & Skills

  • E-Commerce experience
  • Knowledge and experience in Salesforce.com
     
Education

2-year degree in business or related field or equivalent experience

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Note
No Agencies Please

A little about us:
McKesson is in business for better health.

Know someone who would be interested in this job? Share it with your network.