Operations Supervisor II, Texas Lockbox Services
This position is responsible for supervising Texas Lockbox Services team including planning, assigning, and directing the work of the department. Also included are human resources activities and the completion of daily operational functions. The purpose of this position is to direct and supervise the execution of daily production processes (including incoming and outgoing mail, keying, and various other functions), identify opportunities to enhance or re-engineer processes to improve quality or speed, to provide customer service and reduce expenses while mitigating risks through effective controls. Additionally, ensure that all functions being performed within the business unit are in compliance with all external and internal regulatory requirements. To meet this objective policies and procedures need to be reviewed and revised on a regular basis.
Position Responsibilities: The Operations Supervisor will: 1. Oversee staff and flow of work to ensure the work is processed accurately, efficiently and meeting all deadlines. 2. Leverage tools (scheduling, Kronos, capacity plans, etc.) to maximize delivery of products and services at the highest level of quality and efficiency. 3. Work independently, making decisions and advising staff. 4. Evaluate, submit and implement process changes that provide improvements in quality, risk management, unit costs, responsiveness and productivity. 5. Identify and document current operational processes that can result in potential risks and losses and make recommendations to management to improve procedures and controls. 6. Demonstrate an understanding of projects by communicating updates, procedural changes and training for the staff. 7. Communicate errors to employees responsible for making them and provide coaching and guidance on how to improve. 8. Motivate the team to maintain a positive and collaborative atmosphere within the group. 9. Make high risk decisions through experience and analysis. 10. Escalate risk to management and seek the guidance in certain situations. 11. Must be open, adaptable to change and maintain a positive attitude. 12. Exhibit strong verbal and written communication skills. 13. Exhibit strong problem solving skills. 14. Exhibit strong multi-tasking skills; ability to work under pressure and deadlines. 15. Have experience leveraging technology, including PC applications Outlook, Word, Excel, and Access/Databases.
Travel Travel is not required of this position.
Relocation Relocation is not available for this position.
* High School Diploma or the equivalent (GED) * 3 years of supervisory or management experience * 3 years of banking operations or legal operations experience * 3 years of experience using Microsoft Word and Excel * 3 years of knowledge of banking regulations and compliance requirements OR 3 years banking operations experience in a work leader or management capacity * 1 year of vendor management and process exposure
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled