Operations Support Specialist
Location:
Dallas , Texas
Posted:
January 09, 2017
Reference:
657240143
Provide timely and accurate order processing, aftermarket billing, and customer support for locally processed sales and service transactions. Also serve as local administrative interface for centrally processed transactions. Ensure sales and service transactions are processed within the parameters of company operating policies.

EDUCATION AND EXPERIENCE:
-Operations experience required
-1-2 years related industry experience in the technology industry
-High School diploma or higher educational degree required
-Intermediate level knowledge of Microsoft Excel and Word
-Strong communication skills
-Ability to multi-task and work effectively in a high stress environment
-Experience with SAP or demonstrated experience to learn SAP or similar systems


PRIMARY DUTIES AND RESPONSIBILITIES
-Enter, track, and schedule delivery for all orders processed within the assigned Branch(es)
-Ensure that all order and contract paperwork is in compliance with Company policies and procedures
-Set-up and maintain all master data records for customers processed within assigned branch(es)
• Review and pre-edit orders to be submitted to the National Account Customer Care Center
-Set-up maintenance contracts for assigned customers and execute all related billing functions (including specialized invoice generation, backup meter collection, invoice corrections, etc.)
-Review and monitor lease fundings and follow-up as needed to ensure KMBS is paid as quickly as possible
-Maintain customer access to MyKMBS.com as required
-Respond to customer inquires
-Assist Branch personnel with Administrative issues
-Perform general office support functions as required

Schedule: Monday-Friday 8:30AM-5PM (30 minute lunch break)

Location: North Dallas





A little about us:
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