Oracle Cloud Customer Success Specialist - West
Location:
, California
Posted:
May 27, 2016
Reference:
16000LBL
Responsible for driving customer adoption through successful onboarding and utilization of the services, the identification and expansion of opportunities, collaborating with support, sales, development and consulting; milestone development and ongoing state of the customer reviews to ensure that customers maximize their usage of the platform. Additionally, the role will provide key subject matter expertise thereby providing a point of escalation for technical issues.

Focused on providing deep subject matter expertise in core Oracle PaaS offerings:

  • Serve as the primary point of contact for customer post sale
  • Assume responsibility for Public Cloud adoption and issues escalation
  • Conduct Quarterly business reviews with clients
  • Serve as the customers advocate and provide feedback to product management and development organizations
  • Identify replenishment risks and collaborate with internal teams to remediate and ensure ongoing replenishment
  • Responsible for on-boarding seed systems onto Public Cloud and provide guidance in identifying opportunities where Oracle Public Cloud can be leveraged and upselling ancillary services and emerging technology
  • Partner with internal Oracle stakeholders to align account activities with the customer's business case and strategy.
  • Prepare and educate customers on new features and releases .
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs.
  • Performing rapid assessments of client's internal technology landscape and targeting use cases and deployment targets for Public Cloud technology.
  • Evangelize and expanded the footprint of seeded markets in the public cloud platform
  • Development of reference accounts
  • Drive high customer Satisfaction
  • Operate and key conduit for knowledge transfer to install base.
  • Working with sales organizations to properly promote and engage the Customer Success Management resources.
  • Operate as subject matter expert in Oracle PaaS offerings
  • Enable CSM organization with advanced support and training

Requirements
  • Three to five years of experience supporting all stages of the Cloud deployment life-cycle from development to integration and operations. With a core focus on Acquisition- Activation and ultimately Retention of the revenue stream
  • An understanding of application development and deployment concepts and tools that enable successful Public Cloud transformation and organizational acceptance.
  • Enthusiasm, energy and ability to evangelize and expanded the footprint of seeded markets in the public cloud platform
  • Broad knowledge and experience in Public Cloud ecosystem and IT infrastructure elements
  • Experience in a customer-facing, role such as consultant, solutions engineer or hands on Customer Success Manager in the Cloud ecosystem.
  • Core hands on foundational skills based on middleware and database development
  • Excellent communication skills, including SR tracking, issue identification and triage as well as escalation protocols
  • Proven ability in performing rapid assessments of client's internal technology landscape and targeting use cases and deployment targets for Public Cloud technology. Ability to on-board seed systems onto Public Cloud and provide guidance in the platform evaluation.
  • An understanding of application development and deployment concepts and tools that enable successful Public Cloud transformation and organizational acceptance.
  • Enthusiasm, energy and ability to evangelize and seed the public cloud platform
  • Experience in a customer-facing, role such as consultant, solutions engineer or solutions architect with a travel commitment of 50%
  • Core hands on foundational skills based on middleware and database development
  • Technical experience with enterprise virtualization technologies (e.g. AWS, S3, Azure, VMware vSphere, Microsoft Hyper-V,Citrix)



    Qualifications:
    Sells a subset of product or services directly or via partners to a large number of named accounts/non-named accounts/geographical territory (mainly Tier 3 accounts).

    Primary job duty is to sell business applications software/solutions and related services to prospective and existing customers. Manage sales through forecasting, account resource allocation, account strategy, and planning. Develop solution proposals encompassing all aspects of the application. Participate in the development, presentation and sales of a value proposition. Negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key third party influencers.

    Job duties are varied and complex, needing independent judgment. May have project lead role. 5 years field sales experience with focus on large strategic accounts including applications sales experience. Highly developed selling, customer relations and negotiation skills. Successful sales track record. Oracle knowledge and/or knowledge of Oracle*s competitors. Interaction with C level players. Team player. Ability to penetrate accounts and meet with stakeholders within accounts. Excellent written, verbal, and interpersonal skills. Presentation skills. Travel may be needed. Bachelor degree or equivalent.

    Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

    A little about us:
    Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

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