Oracle Hospitality Consulting - POS and/or PMS Implementation Senior Manager
Location:
Columbia , Maryland
Posted:
February 08, 2017
Reference:
170004II
Hospitality Consulting
Location: Columbia, MD

Oracle Hospitality delivers a wide range of software, hardware, and related services-along with a rapidly growing portfolio of cloud solutions-to enable our customers in the hospitality industry to provide superior service and experience to their guests anywhere. As an Oracle Hospitality Implementation Manager you will have 5 years of professional work experience as an IT Project Manager or Associate Project Manager with client facing skills. Project Managers do not have direct reports but they coordinate client site product installations and manage the day to day onsite activities during the product installation process.

Job Description
  • Manages Oracle POS/PMS implementation projects for clients in the Hospitality industry
  • Acts as the point of contact for customers and internal resources on assigned projects
  • Ensures customers successfully migrate to the Oracle POS or PMS solution in the most optimal way, with an effective transition to support upon project closure
  • Oversees the scope during the course of the project and collaboratively adjusts scope where necessary ensuring adherence to established project change management process
  • Owns project financials; owns data quality and accuracy in financial reporting
  • Control and review all travel requirements and expenses, ensuring alignment to project budgets
  • Accurately forecasts and manages assigned budget and provides weekly/monthly financial reporting for projects, incorporating risk
  • Provides project reporting, including spend, ad-hoc analysis, and presents issues requiring attention by senior management. Escalates issues as required
  • Executes project management deliverables within budget and as per approved project plan, working with customers to develop content of those deliverables
  • Monitors project health continuously and engages management as required if project health changes
  • Anticipates and effectively manages risks; aligns decisions to Oracle's risk profile
  • Provides direction and support to the implementation team and review deliverables prepared
Job Requirements
  • Manages critical accounts for the Hospitality Global Business Unit
  • Ability to manage major or large scale and complex system projects through all phases of the project life cycle
  • Proven business acumen; strategic thinking, analytical and problem solving skills
  • Proven interpersonal and relationship management skills
  • Proven ability to present and meet with "C" level customers
  • Able to address steering committee review boards
  • Proven ability to deliver results in an environment where resources are shared across multiple competing groups
Qualifications
  • Hospitality industry experience in a supervisor capacity
  • 5 years of professional experience as a Manager in a client / customer facing role
  • Oracle POS (MICROS 3700/8700/9700/e7) or OPERA PMS experience desired
  • Bachelor's Degree or equivalent experience
  • MS Project or similar product used to track project status
  • Full life cycle project management experience
  • Must be able travel up to 10%
  • Excellent communication skills
  • Highly organized with excellent time management
  • Deadline drive, results oriented
  • Able to prioritize multiple requests and action accordingly

Qualifications:
Responsible for supervising a team of Implementation Consultants and/or Consulting Implementation Managers, ensuring quality work at customer sites. Has a broad understanding of solutions, industry best practices, multiple business processes or industry technology products. Monitors Implementation Consultant and/or Consulting Implementation Managers activities and performance on projects.   May serve as project advisor for more complex engagements

Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Effectively consults with management of customer organizations. May participate in sales proposals in a pre-sales capacity. May assist with end-user training and take the establishment live on the system after everything has been configured and everyone is trained. Provides coaching, guidance and feedback to develop skills of team members. Typically leads both managers and Individual Contributors for a territory/region. Develops and executes strategic regional plans with guidance from the Area Manager or Director. Demonstrates multiple business processes expertise within one product family. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements.

Four year degree preferred and 5 - 7 years of experience relevant to this position including 2 years implementation consulting experience preferred. Deep knowledge of Implementation Consultant role. Product or technical expertise relevant to area of focus. Effective written and verbal communication skills. Ability to relate to customers and understand their needs. Ability to build rapport with team members. Ability to travel as needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

A little about us:
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

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