LOCATION: MUST BE BASED IN COLUMBIA, MD
Project Specialists have several years of Hotel experience or Project Management experience. Project Specialists do not have direct reports rather focus on coordinating the site level installations and managing the day to day onsite activities during the Installation process.
•Hospitality industry experience required
•2 years Hotel front office operations experience in a supervisory capacity
•Extra consideration given to front office operations OPERA users in a front office supervisor/manager capacity
•Participation in an OPERA product installations or conversions
•Highly organized individual with the ability to multi-task in a fast-paced, deadline-driven environment
•Possess a results-oriented, can do attitude
•Serves as the main point of contact from Installation through post-sales phases
•Reviews each sales order within their area of responsibility
•Maintains communication with Hotel contact and staff from time of Project assignment
•Coordinates project kick-off calls
•Sets accurate expectations of Installation process from pre-implementation process to post installation
•Creates project timeframe; schedules and blocks resources for onsite installation
•Assists hotels with prerequisite and ensures hotel fully understands the Implementation process
•Prepares project outline for field Implementation Specialist, provides detailed specific information on projects and all deliverables
•Manages the assigned site level installer team (installers, senior installers and consultants)
•Ensures that licenses, hardware, software and all project specifics components are in place
•Monitors onsite Oracle resources to ensure projects in on track as scheduled
•Serves as first point of escalation for the onsite resources & escalate issues to Implementation Manager when necessary
•Manages assigned projects from start to finish. This includes the following OPERA related projects:
o OPERA New full installations
o OPERA Brand to Brand conversions
o Post follow up visits
o OPERA added module projects- Sales & Catering, OVOS, etc.
o Change of Ownerships
o OPERA Upgrades
o OPERA Hardware Migrations
•Supplemental work- Interface integrations, billable customization requests, etc.
•Conscious of our site level installers and their schedule, makes recommendations to Implementation Manager on utilization
•Reviews daily communication from site level installer about project
•Controls and approves all travel for installs on a weekly basis
•Researches billing questions
•Attend project kick-off calls
•Attend pre-sales calls
•Provides installation history
Entry-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.
Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.
0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
A little about us:
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