Order Management III - (B3)

  • Company: Applied Materials
  • Posted: April 21, 2017
  • Reference ID: 1702888
Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience. Key Responsibilities
  1. Create quotations/opportunities in ERP system and provide to customer.
  2. Create and maintain accurate Sales Orders in ERP
  3. Escalate and follow up on customer requirements not being met
  4. Handle complex customer inquires via phone, e-mail, and fax
  5. Maintain excellent communication with customers and internal stakeholders
  6. Develop understanding of customer requirements and relationship with customers
  7. Develop knowledge of AMAT products

Functional Knowledge
  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills
  • Explains difficult or sensitive information; works to build consensus

Education and Experience

  • Associate's Degree
  • 2 - 4 years of experience in Customer Service leading virtual cross functional teams, preferably in customer-facing, direct-contact role
  • Deep knowledge of Applied Materials' SOPs and BKMs
  • Excellent written and verbal communication skills
  • Must have project management experience; PMP certification is a plus
  • Sales experience preferred
  • Excellent problem solving skills

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

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