IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.
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The Order to Cash Subject Matter Expert interacts with Delivery Centers and teams from Sales, Solutions and Assets. The SME plays a prominent consultative role with new clients, leading client workshops including Process Transformation engagements, solution validation, O2C components in orals and RFP responses, demonstrating deep process knowledge and explaining how work will be delivered with IBM. The SME is responsible for reviewing solutions and, prior to sign off, communicating risks and assumptions to delivery leadership.
For delivery operations, the SME implements best practices, leverages Robotics process Automation, technology, analytics and O2C tools effectively and work with clients to evaluate process changes that will improve performance. Frequently the SME will engage in day to day support of operational teams when performance requires improvement, and drive O2C transformation during transition to realize accelerated benefits.
In addition to the above responsibilities, the SME develops and modifies process bluebooks, solutions standards, SLA and Internal Control standards, and process maturity models. The SME also drives clear and concise communication within the team , and concise executive level reports to client management.
A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.