Outbound Receivable's Specialist

  • Company: Adecco
  • Posted: November 25, 2016
  • Reference ID: 428894715
Adecco is currently assisting a local client seeking an experienced Customer Service Representative to perform as an Outbound Receivables Specialist in Ankeny for a long-term temporary to hire job. This contract position will interact with customers via telephone and email to provide information, process transactions, and reply to inquiries about outstanding invoices and payments due. This position will manage an assigned account portfolio and will be responsible for maintaining good relationships with those accounts. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Receivable's Specialists) job include:

  • Place outbound calls with varying degrees of questions or concerns regarding the customer¿s account and answer inbound calls as assigned

  • Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

  • Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

  • Achieve productivity standards and goals set by the company while maintaining high level of customer service

  • Refer unresolved customer issues to designated department or supervisor for further investigation

  • Qualifications:

  • 1-3 years of work experience, preferably in a customer service role

  • Computer literate - Proficient with Email and Microsoft Word and Microsoft Excel

  • Make good decisions and able to research and resolve matters brought by the customer

  • Candidate must be able to sit for the majority of their shift

  • We have openings for 8:30a-5pm Monday through Friday. Pay for this position is $13.00/hr with increases based on experience, plus overtime as needed. This is a temporary-to-hire opportunity.

    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

    Click on Apply Now to be considered for this Outbound Receivable's Specialist job in Ankeny or you can visit our website www.adeccousa.com to search for other opportunities that are currently available

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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