Overnight Sr. Customer Assistance Representative Dulles
Location:
Dulles , Virginia
Posted:
October 19, 2017
Reference:
221358

Equal Opportunity Employer/Disability/Veterans 

 

Enterprise Holdings  has an exciting opportunity for a Customer Assistance Representative Sr. at our Enterprise Rent-A-Car location located at Dulles Airport.

 

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and work the return lane in a large airport location.

 

 

Schedule:

Sunday 9pm-5am

Monday OFF

Tuesday 9pm-5am

Wednesday OFF

Thursday 9pm-5am

Friday 9pm-5am

Saturday 9pm-5am

 


Responsibilities:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications:
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must be currently enrolled in college as a junior or senior or hold a Bachelors degree
  • Must have a minimum of 1 year of  experience in the last 6 years in any of the following:
    • Customer Service in a service industry (i.e. retail, restaurant, hospitality, call center)
    • Management
    • Administrative 
    • Leadership role in civic or service group, non-profit organization or association, campus or other club (i.e., Rotary, Kiwanis, Junior League, VFW, Chamber of Commerce, student service organization, college clubs)
    • Participation as an athlete on a professional, semi-professional or college team athlete
  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 5 years) criminal, employment reference, education, and social security. A conviction will not necessarily disqualify you for employment. Rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered.
    • In accordance with Washington, DC law, applicants will not be asked about their criminal record, and no criminal background checks will be conducted, unless and until a contingent offer of employment has been extended.
    • In accordance with Prince Georges County, MD and Montgomery County, MD law, applicants will not be asked about their criminal record and no criminal background checks will be conducted until after a successful first interview has been conducted.

     

  • Must live or will be living  in the DC/VA Metro area within the next 30 days.
  • Apart from religious observation, must be able to work the schedule below:

Schedule:

Sunday 9pm-5am

Monday OFF

Tuesday 9pm-5am

Wednesday OFF

Thursday 9pm-5am

Friday 9pm-5am

Saturday 9pm-5am

 

 


A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

Know someone who would be interested in this job? Share it with your network.