Provides support to attorneys overseeing consumer complaints received from state and federal regulatory agencies. Assists with tracking and drafting responses to regulatory agencies.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience
Coordinate timely investigation and response to consumer complaints about Charter services initiated by subscribers and brought to Charter by state and federal regulatory agencies
Solicit, compile and archive date and case material collected from external and internal sources related to investigations, data requests and letters of inquiry from federal and state agencies
Serve as liaison between regulatory team and internal/external clients, and state and federal regulatory agencies
Coordinate the creation and maintenance of reports reflecting ongoing regulatory complaintsObtains, organizes, and serves as point of contact for complaint responses and for other projects, as needed
Resolves routine corporate legal issues under direction of supervising attorney(s)
Knowledge of proper complaint filing process for federal and state regulatory agencies and willingness to timely file completed responses, as needed
Assist attorneys with other projects as they ariseREQUIRED QUALIFICATIONSEducation
Bachelor's degree in business or legal studies, Paralegal certification in a related field (or equivalent work experience).Related Work Experience
8 plus years of paralegal or equivalent work experience in responding to customer complaints, or related field.Special Skills
This position is analytical and requires excellent communicative, organizational, database management, interpersonal, writing and proofreading skills.
Successful candidate will be able to oversee and coordinate multiple projects simultaneously within multiple state jurisdictions, work independently as well as with others, perform with a high degree of accuracy under deadlines and possess a willingness to learn.WORKING CONDITIONS
Office Location: Denver, CO or St. Louis, MOEOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
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