Part Time Customer Care Representatve

  • Company: Exelon
  • Location: Baltimore, Maryland
  • Posted: September 19, 2017
  • Reference ID: 201438

Description

The Customer Care Representative is the “public face” of our organization and, as such, is responsible for high-volume daily interaction with customers.  The Customer care Representative is responsible for providing service excellence through professional judgment and initiative while working within a dynamic, and sometimes stressful environment.

Responsibilities included but are not limited to the following:

·         Demonstrate a mature and professional attitude while responding to the needs of customers and resolving customer issues/concerns

·         Give full attention to call volume and work to reduce response time

·         Determine customer needs and work to exceed expectations, ensuring satisfaction.

·         Schedule repair and inspection services; process and amend related work orders

·         Acquire information and process orders for sales leads and customer investigations.

·         Promote sale of available products and services, as appropriate

·         Respond to customer inquiries regarding products and services; act as interdepartmental liaison to assist with problem/issue resolution.

·         Use professional judgment and escalate customer issue/concerns to management when appropriate.

·         Perform outbound calls or survey customers and/or schedule services when necessary.

·         Respond in writing to customer inquiries and/or mail company literature to customer residences.

Work Experience Requirements

·         Minimum of one (1) year of customer care experience or equivalent combination of formal education/training and experience.

·         Call center experience strongly preferred

·         Ability to communicate effectively and professionally both verbally and in writing

Skills/Abilities:

·         Ability to Perform multiple tasks simultaneously while upholding the highest standards of ethical conduct in accordance with Company directives, policy, and values

·         Ability to use personal computers with standard/mainframe software, ACD call center telephone and headset, and basic calculator.

·         Ability to communicate effectively and professionally both verbally and in writing

Education Requirements

·         High School graduate or equivalent

Other

·         Working Hours vary with workload requirements.  Rotating shift work (willingness and ability to work weekends and evenings is required.)

·         Hours of Operation are Monday–Saturday 7 am until 9pm and Sunday 7:30 am -5pm

Qualifications

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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