Part Time Sr Customer Assistance Representative San Antonio Airport
Location:
San Antonio , Texas
Posted:
December 12, 2017
Reference:
222415

Equal Opportunity Employer/Disability/Veterans

 

We are currently looking for a Part-time Sr. Customer Assistance Representative for our San Antonio Airport location (78216). The Sr. Customer Assistance Representative (CAR Sr) will provide a high level of customer service at the rental branch location by assisting customers,primarily face-to-face, supporting their rental needs.  The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, sales and act as a rental back-up in the branch.

 

This is a PART-TIME position that pays $10.50/hour. Apart from religious observations, candidates must be able to work one of the following shifts:

 

Schedule 1: Friday 8:00am-4:00pm, Saturday 5:30am-2:30pm, and Sunday 5:30am-2:30pm

Schedule 2: Friday 11:00am-7:00pm, Saturday 7:00am-3:00pm, and Sunday 7:00am-4:00pm

Schedule 3: Wednesday 3:00pm-11:00pm, Thursday 3:00pm-11:00pm, and Friday 3:00pm-11:00pm

Schedule 4: Monday 4:00pm-12:00am, Tuesday 4:00pm-12:00am, and Wednesday 4:00pm-12:00am

Schedule 5: Thursday 4:00pm-12:00am, Friday 4:00pm-12:00am, and Saturday 11:00am-7:00pm


Responsibilities:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications:
  • Must be at least 18 years old
  • 1 year prior customer service experience
  • Must have a valid drivers license with no more than 1 moving violation and/or at-fault accident on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing to work at the San Antonio Airport location
  • This is a PART-TIME position that pays $10.50/hour. 
  • Apart from religious observations, candidates must be able to work one of the following shifts:

     

    Schedule 1: Friday 8:00am-4:00pm, Saturday 5:30am-2:30pm, and Sunday 5:30am-2:30pm

    Schedule 2: Friday 11:00am-7:00pm, Saturday 7:00am-3:00pm, and Sunday 7:00am-4:00pm

    Schedule 3: Wednesday 3:00pm-11:00pm, Thursday 3:00pm-11:00pm, and Friday 3:00pm-11:00pm

    Schedule 4: Monday 4:00pm-12:00am, Tuesday 4:00pm-12:00am, and Wednesday 4:00pm-12:00am

    Schedule 5: Thursday 4:00pm-12:00am, Friday 4:00pm-12:00am, and Saturday 11:00am-7:00pm


A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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