Partner Business Manager
Location:
Fort Lauderdale , Florida
Posted:
November 24, 2017
Reference:
1079881
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

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The Partner Business Management team is chartered with helping Microsoft become more proactive and efficient in landing operational change with our managed partners.The Partner Business team, inside Americas Operations Center area is the organization is responsible for:

• Enable the partner ecosystem to transact in our new Go-To-
Market motions
• Provide Program & Policy subject matter expertise & influence
future capability & design through insights
• Develop readiness plans to be delivered through a community
model, including adoption & usage of self-serve tools to
consume content
• Ensure continuous improvement of partner operational
excellence
• Strategic partner management of key accounts to accelerate
their transformation to Cloud

Position Description:

The Partner Business Manager should demonstrate experience in working effectively in cross-functional international teams (often virtual) comprised of full time employees. Should also possess organizational skills and positively influence others.

Why does the role exist?

• The Partner Business Manager role indirectly ensures that the
result of work will reflect in a superior experience for Microsoft
customers by receiving a consistent and high-quality support in
the moment of the sales deal construction through MS partners.

Partner Enablement and Change Management (Launch)

• Delivery of Partner readiness and enablement for new Go-To-
Market motions (e.g. new products, services, offerings)
• Provide critical, business impacting insights/feedback to
influence
• Design, Customer & Partner Experience through Capability,
Policy and Process changes
• Continuous monitoring of partner effectiveness & driving
remediation through Partner Excellence Managers (PEM)

Program and Policy Optimization

• Gather quantitative and qualitative insights from Field and
Partners related to possible efficiencies related to processes,
programs, and/or readiness.
• Provide feedback to drive capability, process; policy & self-
serve improvements (Online Training Material, Knowledge
Base, etc) based on global ROC alignment.
• Identify top Move to Modern blockers by program specialization

Subject Matter Expertise Consultation

• Work with Operations Deal Managers & Deal desk to manage
close-related deal queries, orchestrate 3rd party Hold
Resolution, that relate to program or policy exception scenarios
• Drive & influence policy changes through Close learning

Responsibilities:

• Partners readiness & capability allowing them to transact from
Day 1
• Program & policy improvements driven by insights from
partners
• Work in collaboration with Operations Deal Managers
operationalizing new deals constructs to enable
transformational deals for partners

Ideal Candidate Attributes:

• Candidate must to have field and/or partner knowledge as well
sales approach to work with the Operations Deal Managers
owning the execution of the readiness plans in conjunction with
the Partner Community Manager with targeted partners for
future excellence in the deal construction

Basic Qualifications:

• 5 years minimum Operations experience

Preferred Qualifications:

• Have Microsoft Partners program knowledge (VL, CSP, for
example)
• Ability to develops creative solutions to complex problems by
applying knowledge and judgment to identify approach and
methods
• Bachelor’s degree in a Business-related field (Operations,
Accounting, Finance or IT) or equivalent experience 5-8 years
of related business experience
• Fluent English. Spanish and Portuguese is a plus.
• This role could work from Fargo, Reno, or Ft. Lauderdale
• Excellent communication skills and ability to build solid
relationships with individuals at all levels, in multiple
geographies and business functions, both internally and
externally
• Ability to simplify complex situations, analytical and problem-
solving skills
• Demonstrated experience in Partner Channel Enablement
Strategy definition and execution both on the Capacity and
Capabilities areas
• Ability to multi-task and project manage many tasks
simultaneously.
• Ability to work under continual deadline constraints.
• Strong project and process management with and ability to
own planning, scheduling & coordinating
• Ability to develop creative solutions to complex problems by
applying knowledge and judgment to identify approach and
methods
• Experience in obtaining and using diverse partner & customer
feedback and using partner & customer knowledge to optimize
the design of agreement-to-cash processes

MSOPS

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com.

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