Parts Distribution Coordinator
Location:
Milan , Illinois
Posted:
October 17, 2017
Reference:
01530-9500810001

A Parts Distribution Coordinator provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts. Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts. Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers. Processes Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability. Logs phone calls into a Case Management System via Dealer Technical Assistance Center (DTAC) for Parts. Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers. Investigates system error messages on orders and contacts dealers as necessary to cancel or prepare orders for re-entry into the system. This position also helps cover the on call phone to provide Flash Plus support to our dealer organization.


A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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