Parts Distribution Coordinator
Moline , Illinois
November 18, 2017

• Provide assistance to dealers and factories in regards to product availability, unshipped orders, parts identification, defective or mixed stock, and pricing or system problems. • Respond to dealer requests to expedite critical machine down orders • Provide dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts. • Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers • Process Machine Down Back Order reports • Work with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and then provide customers with the earliest possible availability. • Log phone calls • Train and assist dealer personnel with electronic ordering and information systems • Investigates system error messages on dealer orders and contacts dealers as necessary to cancel or prepare orders for re-entry into the system. • Provides Flash Plus after hours service to include weekends and holidays in order to provide customers with 24 hour parts service 7 days per week.

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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