Part-Time Retention Call Center Representative
Location:
Dayton , Ohio
Posted:
December 13, 2017
Reference:
19032

DAYTON, OH

Order: 19032

Part-Time Retention Call Center Representative

POSITION SUMMARY:

Place outbound calls to newspaper subscription accounts to collect payments and avoid subscription stops. A continuous and consistent personal demeanor, strong salesmanship and an empathetic customer service approach are essential to drive a positive customer experience and generate optimal results.

JOB DUTIES:

90% - place outbound retention calls

5% - inbound calls and call backs

5% - results tracking or other tasks assigned by management

JOB TASKS
  • Call subscribers who have scheduled stops for nonpayment and collect renewal payment.
  • Call subscribers to obtain updated auto pay information after a returned payment.
  • Inbound call back line from messages left on machines.
  • Take ownership of customer issues, take action to address any issues and follow up as necessary to ensure continued resolution.
  • Proper entries and documentation in circulation system for tracking and reporting purposes.
  • Drive digital engagement by confirming emails on file and offers for our digital products.

 

Please reach out to our office at 937-293-0185 for immediate consideration.


A little about us:
For nearly 70 years, Manpower’s mission is to provide job seekers with meaningful career opportunities.

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