Part-time Return Agent - San Antonio Airport
Location:
San Antonio , Texas
Posted:
October 23, 2017
Reference:
221946

Equal Opportunity Employer/Disability/Veterans

 

Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car have an exciting opportunity for a Return Agent at our San Antonio International Airport location.  

 

Get on the fast track to a more rewarding career with Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At Enterprise, National, and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

 

This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.

 

Apart from religious observation, must be available to work the following schedule: 

 

Friday 3:00pm-11:00pm, Saturday 3:00pm-11:00pm, Sunday 11:00am-7:00pm

Responsibilities:
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.

Qualifications:
  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required.
  • Minimum of 1 year experience handling customer service functions.
  • Must have a valid drivers license with no more than 1 moving violation and/or at-fault accidents on driving record in the past 3 years
  • Must have been licensed to drive for a minimum of one year
  • No driving convictions involving drugs or alcohol within the past 5 years (i.e. DWI, DUI, etc.)
  • Must be able to work outdoors (parking lot) in the elements with long periods of standing
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be willing to accept $10.50/hr 
  • Apart from religious observation, must be available to work the following schedule: 

     

    Friday 3:00pm-11:00pm, Saturday 3:00pm-11:00pm, Sunday 11:00am-7:00pm

A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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