Patient Access Team Lead Rio Grande
Location:
McAllen , Texas
Posted:
December 10, 2017
Reference:
08948-139430
JOB TITLE: Patient Access Team Leader

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Staff and order supplies according to budget guidelines and department needs
• Maintain QA statistics (including patient wait times, etc.) and report results to Manager.
• Oversee the daily activities of the registration area to insure department standards are met
• Assists Manager in educating registration staff of any changes pertinent to their roles
• When appropriate, relieve staff members during employee sick/vacation time
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
• Excel in all functions performed by patient representatives
• Collect/request deposits and copays
• Assume on-call responsibilities to insure adequate staffing and problem-solving
• Register all patient types
• Assists in resolving patient concerns
• Assist Manager to insure all personnel department policies and procedures are followed
• Act in capacity of supervisor in his/her absence, and inform Manager of all issues upon his/her return
• Maintains effectiveness of patient flow
Qualifications:
KNOWLEDGES, SKILLS & ABILITIES

• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in PC applications as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

EXPERIENCE
• Minimum 3 years Patient Access experience

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

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