Patient Care Coordinator
Location:
Norfolk , Virginia
Posted:
October 18, 2017
Reference:
618885
Patient Care Coordinator
Visiting Physicians Association, a national leader in delivering home based primary care, works with home health and hospice agencies to ensure patients receive continuity of care in the home environment. VPA in-home physicians collaborate with agencies to establish in-home treatment plans and certify the need for services. VPA partners with over 1,000 home health agencies, collaborates with independent and assisted living communities, and works with skilled nursing facilities and hospitals nationally to coordinate services and patient transitions to home care.
POSITION DESCRIPTION
The Patient Care Coordinator (from here on designated as PCC) is a very unique position. The PCC knows protocol, knows the limits and regulations of the position, operates within their scope of practice, and focuses entirely on aiding the Provider in taking care of his/her patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responsible for answering calls and collecting all pertinent medical information needed for the providers medical decision making
  • Responsible for processing Provider orders
  • Responsible as the point person for the Provider's patients, facilities, and other healthcare professionals
  • Scheduling consult and specialist appointments
  • Requesting medical records
  • Documenting all calls in EMR
  • The ability to perform continuous detailed tasks with frequent interruptions
  • Collaborating with other divisions within Care Center
  • Reviewing and assigning faxes and attachments
  • Working with Care Center RN when triage is needed and urgency is escalated
  • Ability to work as a team to cover other PCCs without being asked
  • Ability to develop strong rapport over the phone
  • Maintains patient confidentiality and all HIPPA privacy requirements
  • Attends required meetings and in-services
  • Ability to adapt and apply guidelines and procedures
  • Strong customer service approach to all callers
  • Performs related work as required
REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE
  • Certified (AAMA) MA, LPN/LVN, EMT, Military Medic, Paramedic, Foreign Nursing Grad, or Foreign Medical Grad
  • Minimum 2 years office experience in healthcare coordination
  • Strong medical office call experience with ability to collect appropriate medical information from the patient/caller to communicate to Provider
  • Basic working knowledge of medical terminology
  • Computer skills: Microsoft Excel, Word, Outlook
  • Strong customer service, organizational and interpersonal skills with excellent multi-tasking and prioritization
  • Professional demeanor, self-motivated, and dependable
  • Ability to communicate effectively with all personnel levels within the organization
  • Ability to work closely with Patient Care Center RN and Provider
  • Strong phone communication skills
PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCE
  • Experience in EMR strongly preferred

A little about us:
Our mission is to provide high quality, compassionate and cost-effective care to our patients through clinical leadership, outcomes management and maintaining an ethical workplace.

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