We currently have an opening for a Cantonese speaking Service Coordinator to work within a home health organization. The Service Coordinator will be responsible for coordinating and completing projects, mailings, and special events as needed. The ideal Service Coordinator provides excellent customer service, a positive attitude, and has 2+ years of experience in an admin support role.
The Service Coordinator provides in home care coordination services to 75+ frail elderly and people with disabilities requiring home care services to continue living independently in the community.
Responsibilities Include: - Conducts visit in clients' homes to perform Initial Assessment of clients' needs: - Using the number of authorized hours as a guide, determines requested hours, i.e. the number of hours of service clients state that will meet their needs - Based on numbers of hours requested, with the client, defines number hours per shift and number of shifts per week; conveys information and client preferences to the staff Scheduler using Dated Notes in Procura - Defines Client Acuity and Care Needs and Home Care Services delivery - With clients, completes Client Care Plans; documents all in Procura and has clients sign all required forms - Provides additional home visits to clients three times a year to reassess their needs, hours of service requested and Client Care Plans; documents reassessments in a timely fashion - Monitors hours of service delivered, quality of service delivery, client satisfaction and changes in client's functional status - Collaborates with HCP Supervisor to make sure HCP performs duties as described in the task list of the Client Care Plan - Introduces HCP to client at initial visit; reviews Client Care Plan with client and HCP - Updates the database with Dated Notes, accurately and in a timely fashion - Coordinates Heavy Cleanings and Paramedical Care for specified clients - Trouble shoots obstacles to providing effective home care, such as lack of cleaning supplies, client resistance, client behaviors; creates behavior contracts as needed - Monitors hospitalizations and hospital discharge plans, ensuring home care is delivered post discharge as needed - Based on changing client needs, facilitates hours changes and status changes with IHSS, the HCP(s) and Scheduler; submits documentation requesting increases or decreases in authorized hours - Coordinates Wellness Checks and the creation of company accounts - Receives and follows up on client complaints, initiating investigations of allegations made by clients - Completes Assessments, Reassessments and Dated Notes in a timely fashion - Maintains client (hard copy and soft copy) files - Reviews all e-mails, voice mails and mail in real time - Completes Bi-Weekly Timesheets and Monthly Data Form - Actively participates in supervision, case manager team meetings, and agency meetings - In supervision, creates a personal development plan; follows up on activities in the plan - Complies with all company policies and procedures