Patient Experience Concierge for Henrico Doctors' Forest - Full-Time
Richmond , Virginia
February 20, 2018
Henrico Doctors Hospital Forest

Patient Experience Concierge

As a full time Patient Experience Concierge, you will be responsible for:
  • Welcoming patient and family members in a professional manner
  • Contact the nursing staff for emergency medical needs and answer patient and visitor questions
  • Oversee the daily activities of the front desk and lobby areas
  • Greet patients upon arrival, and navigate patient flow
  • Assist with check in process; monitor patient registration tracker
  • Perform lobby rounding to ensure patients are kept aware of their wait time expectations
  • Encourage and assist with patient enrollment in the Patient Portal
  • Consistently provide patient flow updates to PTAC leadership
  • Assists in resolving real-time patient concerns
  • Give the customer the opportunity to tell you what they think in many ways at different stages in the visit
  • Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information as needed
  • A minimum of 3 - 5 years of patient access, hotel, restaurant, retail, customer service experience required
  • Previous Patient Access experience preferred

Parallon is a wholly owned subsidiary of HCA Healthcare, one of our nation's leading healthcare providers. Parallon was formed in 2000 to handle end-to-end revenue cycle services, which includes patient registration, billing, collections, insurance verification, denial management and everything in between.

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

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