Patient Experience Concierge for Henrico Doctors' Forest - Full-Time

Henrico Doctors' Hospital - Forest

Patient Experience Concierge
Full Time
Monday - Friday from 6:30am - 3pm

As a full time Patient Experience Concierge, you will be responsible for:
  • Welcoming patient and family members in a professional manner
  • Contact the nursing staff for emergency medical needs and answer patient and visitor questions
  • Oversee the daily activities of the front desk and lobby areas
  • Greet patients upon arrival, and navigate patient flow
  • Assist with check in process; monitor patient registration tracker
  • Perform lobby rounding to ensure patients are kept aware of their wait time expectations
  • Encourage and assist with patient enrollment in the Patient Portal
  • Consistently provide patient flow updates to PTAC leadership
  • Assists in resolving real-time patient concerns
  • Give the customer the opportunity to tell you what they think in many ways at different stages in the visit
  • Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information as needed
  • A minimum of 3 - 5 years of patient access, hotel, restaurant, retail, customer service experience required
  • Previous Patient Access experience preferred

Parallon is a wholly owned subsidiary of HCA Healthcare, one of our nation's leading healthcare providers. Parallon was formed in 2000 to handle end-to-end revenue cycle services, which includes patient registration, billing, collections, insurance verification, denial management and everything in between.

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