Patient Sales Agent
Location:
Franklin , Tennessee
Posted:
October 16, 2017
Reference:
1412296503
Job Description Branch ID:5012

Pay Rate/Salary: $14-14 / Hour
The Patient Sales Agent is responsible for making outbound & taking inbound sales calls from customers requesting medical supplies. The Patient Sales Agent is responsible for maintaining positive patient relations and following all HIPPA guidelines.

Essential Duties

  • Inbound Intake

  • Outbound sales calls

  • Meet daily, weekly and monthly goals for: Sales conversion rates, Add- on sales, Outbound calls, after call work, other call stats, Quality assurance, Script compliance, Misc. goals set by supervisor and/or manager

  • Obtain missing information from patient file; secondary insurance, e-mail, etc.

  • Track orders shipped and provide follow up to patients as necessary.

  • Replace supplies if patient is unsatisfied with current order

  • Answer inbound calls from patients providing excellent customer service

  • Minimize returns through customer support and problem solving techniques.

  • Assist patients with technical support questions on equipment and supplies to satisfaction

  • Escalate cancellation calls to Supervisor as appropriate.

  • Complete complaint forms if necessary.

  • Performs other duties as assigned.


  • Requirements

    Patient Sales Agent Qualifications

    Ability to maintain a friendly and cooperative working attitude. Ability to work independently and resolve recurring problems

    Demonstrate a strong work ethic, ability to prioritize job responsibilities and excellent attendance.

    Excellent communication / customer service skills High School education/ some college preferred

    Knowledge of modern office procedures and methods including telephone communications, faxing, typing, personal computers and related software

    Experience: 1 year(s) preferred in Related experience in call center, sales and customer service field.

    Physical Demands

    The employee must occasionally lift or move up to 20 pounds.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Great benefits and can make $100/K a year with commissions!!!!!

    Hours:

    Shifts available:

    12pm -9pm

    10am -7pm

    9am -6pm

    Job Requirements Great benefits and can make $100/K a year with commissions!!!!!
    Experience: 1 year(s) preferred in Related experience in call center, sales and customer service field.

    Physical Demands

    The employee must occasionally lift or move up to 20 pounds.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Hours:

    12-9pm Monday- Friday (2nd shift)

    To apply, please send your resume to franklin@staffmark.com

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